Terms of service
Terms of Service
Welcome to At Heart Shop. These Terms of Service govern your use of our website and any purchases made through our online store.
By visiting our website, creating an account, or placing an order, you agree to these Terms of Service.
Online Store Terms
You must be at least the age of majority in your state or province of residence to make purchases from our store, or have permission from a parent or legal guardian.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
Products and Availability
We make every effort to display our products, colors, descriptions, and images as accurately as possible. However, actual colors and appearances may vary depending on your device or screen.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change product information at any time.
Pricing
Prices are subject to change without notice.
We reserve the right to correct pricing errors, product description errors, or other inaccuracies, and to cancel or refund orders affected by those errors.
Orders
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, suspicious, unauthorized, or placed for resale without permission.
If an order is canceled after payment has been processed, an appropriate refund will be issued.
Payment
Customers agree to provide current, complete, and accurate billing and payment information.
Payment must be successfully authorized before an order is processed.
Shipping and Delivery
Shipping times and delivery estimates are provided for convenience and are not guaranteed.
Please review our Shipping Policy for additional information regarding processing times, shipping charges, delivery delays, tracking, and lost or damaged packages.
Returns and Refunds
Returns, exchanges, and refunds are subject to our Return and Refund Policy.
Customers are responsible for reviewing that policy before making a purchase.
Jewelry and Personal Items
For hygiene reasons, certain products, including earrings, pierced jewelry, intimate apparel, and other personal-use items, may be final sale and non-returnable.
Please review individual product descriptions and our Return and Refund Policy before purchasing.
Intellectual Property
All content on the At Heart Shop website, including our brand name, logos, product designs, photographs, graphics, text, and other materials, is owned by or licensed to At Heart Shop unless otherwise stated.
You may not copy, reproduce, distribute, modify, sell, or use our content for commercial purposes without written permission.
Prohibited Uses
You may not use our website to:
- Violate applicable laws or regulations
- Commit fraud or provide false information
- Distribute harmful software or malicious code
- Attempt unauthorized access to our website or systems
- Interfere with the security or operation of our store
- Copy or misuse our intellectual property
Third-Party Services
Our store may use third-party services, payment processors, shipping companies, apps, and platforms.
We are not responsible for the actions, policies, or availability of third-party providers.
Limitation of Liability
To the fullest extent permitted by law, At Heart Shop will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services.
Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.
Indemnification
You agree to indemnify and hold harmless At Heart Shop and its owners, employees, affiliates, and service providers from claims or damages resulting from your violation of these Terms or misuse of our website or services.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes become effective when posted on our website. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.
Governing Law
These Terms will be governed by applicable laws of the United States and the state in which At Heart Shop is legally registered and operated.
Contact
Questions regarding these Terms of Service may be submitted through our website contact page or customer service email.
By using At Heart Shop or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.