Shipping policy
Shipping Policy
At Heart Shop is committed to getting your order to you safely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.
During launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.
Shipping Options
We currently offer shipping within the United States.
Available shipping options and estimated delivery times are displayed at checkout.
Our standard options may include:
Standard Shipping: approximately 3–5 business days after processing
Express Shipping: approximately 1–2 business days after processing
Free Standard Shipping: available on qualifying orders of $70 or more
Shipping rates and delivery estimates may vary depending on the destination, package size, weight, and carrier.
Delivery Estimates
Delivery dates are estimates and are not guaranteed.
Once an order has been handed over to the shipping carrier, delays caused by weather, carrier disruptions, holidays, incorrect addresses, or other circumstances outside of At Heart Shop’s control may occur.
Tracking
When your order ships, you will receive a shipping confirmation with tracking information when available.
Please allow time for the carrier’s tracking system to update after your package is shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
At Heart Shop is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.
If you notice an address error, contact us as soon as possible. We cannot guarantee changes once an order has entered fulfillment or has been shipped.
Lost, Stolen, or Missing Packages
If your tracking information shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, your building management, and the shipping carrier.
If you still cannot locate the package, contact us and we will do our best to assist.
At Heart Shop is not responsible for packages lost or stolen after confirmed delivery by the carrier.
Damaged Packages
If your order arrives damaged, please contact us promptly and include photos of the item and packaging so we can review the issue.
Returned or Undeliverable Packages
If a package is returned to At Heart Shop because of an incorrect address, refused delivery, or unsuccessful delivery attempts, additional shipping charges may apply before the order can be resent.
International Shipping
At this time, we are focused on shipping within the United States. International shipping may be added in the future.
Questions About Your Order
For questions regarding shipping or an existing order, please contact us through our website contact page or customer service email.
At Heart Shop reserves the right to update this Shipping Policy as our shipping services and business operations evolve.